Returns Coordinator
Are you a driven professional with expertise in return processes and logistics? Do you want to make your mark on a growing company and take the return process to the next level? Then we are looking for you! As a Returns Coordinator at Exertis Benelux, you are responsible for efficiently managing and coordinating the return process, from A to Z.
Job Description
As a Returns Coordinator, you are the central figure in the return process and work closely with customers, suppliers, internal departments, and your team. Your tasks and responsibilities include:
- Coordinating the return process: from receipt, registration, and processing to administrative handling in our SAP system.
- Analyzing return requests: assessing based on warranty conditions, product status, and company guidelines, and ensuring quick and efficient handling.
- Communicating with customers, suppliers, and internal departments regarding returns and refunds.
- Leading two employees responsible for the physical handling of returns.
- Reporting on return figures, causes, and areas for improvement to management.
- Setting up quality procedures for testing and assessing returns.
- Identifying trends in returns and implementing improvements to make the process more efficient.
We are looking for someone with:
- A MBO+/HBO work and thinking level, preferably in logistics, supply chain, or a related field.
- Experience with return processes and logistical systems.
- An analytical and solution-oriented mindset, with attention to detail and accuracy in administrative tasks.
- Strong communication skills and the ability to effectively interact with different departments and parties.
- Good command of the Dutch and English languages, both spoken and written; additional languages are a plus.
- Leadership experience or the ambition to grow into a leadership role.
What we offer you:
- A dynamic and challenging role in a growing company, with room for personal development and training.
- The opportunity to implement your improvement ideas and further optimize the return process.
- A competitive salary and excellent secondary benefits.
- A friendly and professional team where collaboration is key!
Our Organisation:
Exertis Benelux is part of DCC Technology, a wholly owned subsidiary of its parent company DCC PLC, a FTSE 100 company. Within the group, approximately 3,900 employees work in 22 different countries. In the Netherlands and Belgium, we employ about 130 people.
Exertis Benelux distributes products and services from top brands in the fields of Unified Collaboration, professional audio/visual equipment, and all associated accessories. This includes solutions for hybrid meeting spaces, setting up meeting rooms and educational spaces, distribution of displays and LED walls, etc. Additionally, Exertis Benelux is a specialized inventory management and distribution partner for both electronics brands and (r)etailers in consumer electronics. With an ambitious and relatively young team, and under the umbrella of DCC, Exertis Benelux is able to continue its success story by expanding in the Benelux region and eventually across Europe.