Returns Coordinator
Are you a driven professional with expertise in return processes and logistics? Do you want to make your mark on a growing company and take the return process to the next level? Then we are looking for you! As a Returns Coordinator at Exertis Benelux, you are responsible for efficiently managing and coordinating the return process, from A to Z.
Job Description
As a Returns Coordinator, you are the central figure in the return process and work closely with customers, suppliers, internal departments, and your team. Your tasks and responsibilities include:
- Coordinating the return process: from receipt, registration, and processing to administrative handling in our SAP system.
- Analyzing return requests: assessing based on warranty conditions, product status, and company guidelines, and ensuring quick and efficient handling.
- Communicating with customers, suppliers, and internal departments regarding returns and refunds.
- Leading two employees responsible for the physical handling of returns.
- Reporting on return figures, causes, and areas for improvement to management.
- Setting up quality procedures for testing and assessing returns.
- Identifying trends in returns and implementing improvements to make the process more efficient.
We are looking for someone with:
- A MBO+/HBO work and thinking level, preferably in logistics, supply chain, or a related field.
- Experience with return processes and logistical systems.
- An analytical and solution-oriented mindset, with attention to detail and accuracy in administrative tasks.
- Strong communication skills and the ability to effectively interact with different departments and parties.
- Good command of the Dutch and English languages, both spoken and written; additional languages are a plus.
- Leadership experience or the ambition to grow into a leadership role.
What we offer you:
- A dynamic and challenging role in a growing company, with room for personal development and training.
- The opportunity to implement your improvement ideas and further optimize the return process.
- A competitive salary and excellent secondary benefits.
- A friendly and professional team where collaboration is key!
Our organisation:
Founded in 1999 as a family business, Exertis Amacom has grown into one of the largest distribution and fulfilment partners in consumer electronics in the Benelux and part of the DCC Group. Exertis Amacom has its own delivery service and offers a total solution for suppliers, e-tailers, retailers and B2B channels with daily purchasing, sales, distribution and fulfilment of products. Whether it's sales support, same-day delivery, dropshipments or loyalty; at Exertis Amacom, they are passionate about fully unburdening their partners every day. We are a growing organisation with a young, committed and enthusiastic team that does everything to get every package to the right place on time.