Returns Coordinator

Are you a driven professional with expertise in return processes and logistics? Do you want to make your mark on a growing company and take the return process to the next level? Then we are looking for you! As a Returns Coordinator at Exertis Benelux, you are responsible for efficiently managing and coordinating the return process, from A to Z.

Job Description

As a Returns Coordinator, you are the central figure in the return process and work closely with customers, suppliers, internal departments, and your team. Your tasks and responsibilities include:

• Coordinating the return process: from receipt, registration, and processing to administrative handling in our SAP system.
• Analyzing return requests: assessing based on warranty conditions, product status, and company guidelines, and ensuring quick and efficient handling.
• Communicating with customers, suppliers, and internal departments regarding returns and refunds.
• Leading two employees responsible for the physical handling of returns.
• Reporting on return figures, causes, and areas for improvement to management.
• Setting up quality procedures for testing and assessing returns.
• Identifying trends in returns and implementing improvements to make the process more efficient.